Templates are pre-defined order confirmation “guides” created when you have the same job to fill repeatedly for a Labor Buyer.   WorkRecords strongly encourages Labor Suppliers to use a templates when creating an order confirmations.  Using templates to create each and every order confirmation has several benefits that include saving time, reducing errors, ensuring orders are set up consistently by all users within your office, as well as other benefits.


Note: Anything listed below that is highlighted in blue and underlined can be clicked on to take you to a QuickGuide, Training Video or additional resources with step by step instructions.


STEP ONE - ORGANIZE THE DATA


The first step in creating templates is to determine how many templates you need. Templates are often created for each unique combination of selling location (a WorkRecords term for your staffing office or branch), customer, job title, bill/pay rate and workplace buyer's primary contact. Taking a few minutes to organize your data will help ensure that you correctly create the templates that you need. Use the Excel spreadsheet attached at the bottom of this training solution to help you organize your data in preparation for creating Templates.

Video - Creating Templates - Part 1: Organizing Your Data     (8 minutes)



STEP TWO - CREATE THE TEMPLATE


Once all data is organized and in front of you, creating a template may take as little as 3-5 minutes. Don't be surprised by how easy it is to create a template. WorkRecords emphasizes this step and invests more time and training on it because of the importance of completing it correctly, not because it is a difficult step.


Read through the detailed steps below or to watch a video showing the process for creating a template, click this link.

Video - Creating Templates - Part 2: Creating the Template     (12 minutes)



After logging into WorkRecords at www.WorkRecords.com, choose Orders > Create Templates from the menu.  This will take you to the Order Wizard, a 6-step process for creating a template. You will create and store a Template on step 5 of this process.


Note: If, at any point in this process, you need to go back a step to add/change information, click on Previous Step.  Do NOT use your browser's Back button, as this may cause data errors.


Step 1: Select Selling Location

Use the Supplier Locations tree to select the location from which this order is being sold. If necessary, click the plus (+) signs next to each level to find your selling location.


Step 2: Select Customer

Use the Customer tree to select the correct customer for this order. Click the plus (+) signs next to each level, if necessary, to select the appropriate work-site.


If the customer you are looking for is not available for selection (perhaps because the customer is new), please email support@workrecords.com.  Once you select a customer, your choice will be populated in the Summary box in the top left corner of the screen.

Step 3: Setup Start Info

Click on Next Step in the upper right corner, as this feature is currently inactive for new accounts.



Step 4: Select Job Title

Select the correct job title for this template.  Click the plus (+) signs next to each level, if necessary, to select the appropriate job title.


This job title is for your internal use, so choose the one that is meaningful to you as the Labor Supplier. The Labor Buyer has job activities that correspond with their reporting.  Click here to learn more about job titles and job activities.   

Step 5: Setup Order

Click on the Click Here To Make Template link under the SS# field.  Do not enter a SS#. Doing so will create an order, not a template.
In the screen shot below, notice in the gray box it says “Making Template” where the worker’s name would normally appear.

Enter your information in the fields as described below:
  • Projected Start Date: Enter any date as a placeholder (it is a required field); however, the date will not carry over to an order.
  • Projected End Date: Enter any date as a placeholder (it is a required field); however, the date will not carry over to an order.
  • Estimated Hours/Week: Enter the estimated workload; this is always an estimate—workers can work more/less hours.
  • Hourly Bill Rate: Enter the rate you are billing your customer (must enter dollars and cents, i.e. 12.00).
  • Hourly Pay Rate: Enter the rate you are paying your worker (must enter dollars and cents, i.e. 8.00); this field is optional and may not be turned on for your company.
  • Burden: This explains how your company has set up the burden (extra cost) your company may incur above pay rate (e.g., FICA, health insurance); you may or may not be able to edit this field.

  • Shift Hourly Add Ons: (Optional) These are sometimes referred to as shift differentials.  If there is additional bill/pay when a worker works shift 2, shift 3, etc., enter the additional amount here.  Note: This is the additional amount (i.e. $0.50/hr) to bill/pay on top of the base Hourly Bill Rate or base Hourly Pay Rate.
  • Overtime Rules: The configured OT bill/pay rates are revealed; edit the Bill Factor only if it is different than what the default amount reflects.
  • Additional Billing Items: Enter the bill and pay rates for additional billable items such as piecework, tips, bonuses or even credits such as meal charges. Choose the available item(s) from the drop-down list, then add bill/pay rates as appropriate.  As a best practice, WorkRecords recommends that you always include the MISC AddOn.
    If your company has not set up additional billing items, the Additional Billing Items section will not appear on your screen.
  • Customer PO/Req #: This is almost never populated on a template, but if the number will be the same for all orders, you can enter your client’s purchase order number here if you have it; this field is rarely used.
  • Your Sales Order #: Enter your company’s sales rep ID or job ID here only if it does not change, you'll have a chance to populate this on the actual order; this field is optional and is only rarely used. 
  • Sales Tax: This field will default to your company’s tax rate for the customer you chose; this field may be editable.  
  • Notes: Enter any notes you want to submit to the Labor Buyer or communicate to a worker (if the worker has more than 1 active order). Typically this includes the description of the position you are filling (e.g. Training, Housekeeper or Data Entry). These are revealed on the kiosk if the worker has more than 1 active order at the customer.
  • Workplace Buyer's Primary Contact: Enter the corporate email address of the customer contact.  The email address entered will need to be the email address of a manager that has a WorkRecords user account.  More information regarding the Buyer Primary Contact email address is included under Step 6: Finish below.
  • Supplier’s Primary Contact: This defaults to the email address of the person creating the template, but can be typed over and a new email address can be entered.  This is the email address that will be notified of TimeCard unapproval requests submitted by the Labor Buyer. 
  • Supplier’s Secondary Contact: Enter the email address of anyone else at your company who needs to be notified, if desired.

Click Next Step.

Step 6: Finish

Review your template carefully, as you will use the template to create future orders. The Order Info section shows you the order details that will be shared with your Labor Buyer once you start using the template. The Additional Info section shows you the order details that are confidential and only displayed to you as the Labor Supplier. Gross margin is calculated based on bill rate, pay rate and burden %.

If any of this information needs to be changed, use the Previous Step button to return to prior steps and correct your choices. Do NOT use the Back button on your browser, as this may cause data errors.

Once you are satisfied with your template information, you must complete the following:

Buyer Email Confirmation: Check the check box to confirm the company name and the Buyer Primary Contact. If this information is incorrect, use the Previous Step button to go back and correct it.

WorkRecords looks at the email domain (the part after the @) to identify accounts. If you miskey a customer email address, WorkRecords will not recognize it. Thus it is critical that you confirm the buyer information here.  

If your customer has a WorkRecords user account, this Buyer Confirmation will indicate so by displaying the company name in the yellow shaded area (and it will also provide you with the TimeClock Punch option, as shown in the step below). If you believe that they do have an account, but this box indicates they do not, please confirm that you entered the correct email address and click the Previous Step link to go back and correct it (be sure to double check there are no extra spaces at the beginning or end of the email address).  The buyer may have 2 email addresses they use for email and only 1 is set up for their WorkRecords user account.  Contact support@workrecords.com with any questions.

Timecards Submitted By: Of the options listed, always choose TimeClock Punch unless specifically directed otherwise by a WorkRecords training manager.
  • TimeClock Punch: Whether the worker is punching at a physical kiosk or is logging in from a desktop timeclock, you will choose Timeclock as the method your workers’ hours are entered.  If this option is not listed, please verify the email address for the Buyer Primary Contact that you entered.  Contact support@workrecords.com for additional assistance.
  • The other rarely used options are:
    • Worker-submit: Worker submits their time via an email submitted “honor system” timecard and doesn’t punch in.
    • Buyer-submit: a workplace manager enters the hours “in batch” each week.
    • Supplier-submit: an inactive option that used to allow a supplier to submit timecards on behalf of workers.
Template Name: You must enter a name for your template.  You will not have a clickable hyperlink to use to create orders with the template if you do not give it a name.  The template saves specific to a selling location and customer and reveals the pay and bill rates entered, so you do not need to include those in the name of your template.  Choose a template name that will make sense to anyone in your office creating orders (e.g., Room Attendant).

Click Save Template.

To create another template, simply go back to Orders> Create Templates and start again.




STEP THREE - REQUEST TEMPLATE REVIEW


Requesting a template review should be the final step when creating your templates (especially if it is your very first time). Many members of the WorkRecords support team worked in the staffing industry and understand the demanding nature of your jobs and schedule. Having a WorkRecords support team member review your template isn't a step to skip by casually. It may take up to a week before you (or your customer) realize that your order template and all the orders created from that template are incorrect. A simple mistake (e.g., you forgot to click one button or to add one "AddOn" item) could result in you re-creating your template, orders, and then manually moving each worker's time and activity - or worse your customer is required to do it.  In most instances, your WorkRecords Implementation Director will respond to you within the business day to review your templates, but you should try to allow 24 business hours in your timeline for a response