The Troubleshooting at the WorkRecords Kiosk document (attached below) addresses the following Kiosk issues and solutions:

  • The worker tries to check-in using their magnetic swipe card and they receive the message “That ID not found”
  • The worker tries to manually enter their Social Security Number and receives the message “That ID not found”
  • The worker tries to check-in, but there is no keypad on the screen