WorkRecords e-Support
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
General WorkRecords Training
Workers - Add Workers & Security Photos
12
Add Workers and Upload Security Photos
FAQ - How do I find Workers in my WorkRecords account?
FAQ - How do I change a worker's first or last name in WorkRecords?
FAQ - What do I do if a Worker's SSN is entered into WorkRecords incorrectly?
FAQ - Why does WorkRecords require a Worker's Social Security Number? How is the SSN protected?
See all 12 articles
Workers - Registration of Magnetic Swipe Cards
3
*Register Magnetic Swipe Cards
FAQ - How do I order Free Magnetic Swipe Cards?
FAQ - Can you recommend a Magnetic Card Reader to purchase for my office?
Workers - Train Workers to Use Kiosk
12
Train Workers to Use the Kiosk
Kiosk Exception Report (For Use Only When Workers Cannot Use the WorkRecords Kiosk to Check-In/Out)
General Kiosk Questions and Solutions
FAQ - A worker using a badge/magnetic swipe card cannot check-in at a Kiosk, what do I do?
FAQ - A worker using their Social Security Number cannot check-in at a Kiosk, what do I do?
See all 12 articles
Templates - Create & Delete Order Templates
3
*Create Order Templates
Deleting Order Templates
FAQ - What are the benefits of using a Template to create an Order Confirmation?
Orders - Create, Change & Close Orders
28
*Create Order Confirmations
*Complete/Close Order Confirmations
How can we go about changing our Week-ending date in WorkRecords?
Making Changes/Updates to Order Confirmations
FAQ - How do I find out if my worker already has an Order Confirmation?
See all 28 articles
Reports - Using WorkRecords Views to Generate Reports & Alerts
13
Using Views
Common Supplier Views and Alerts
Common Buyer Views and Alerts
FAQ - What does "Sort Order" mean?
FAQ - What does "Group Order" mean?
See all 13 articles
WorkSegments - Adding, Deleting, or Editing WorkSegments
4
*Editing WorkSegments
FAQ - Who can Edit in WorkRecords?
*Adding or Editing an AddOn Amount
*Editing in WorkSegments for an Overnight Worker
TimeCards - Managing WorkSegments and TimeCards
15
Using Views - Review for Unusually Large Hours
FAQ - A TimeCard was approved, but the bill rate or hours were incorrect, what do I do?
FAQ - Why isn't overtime calculated throughout the week?
FAQ - How do I add in an employee's hours for the week if they physically didn't punch in on the Kiosk?
FAQ - How is overtime distributed when a worker works in more than one department during the same work week?
See all 15 articles
Invoices - Presenting Invoices in WorkRecords
10
*Presenting Invoices in WorkRecords
FAQ - Why are invoice totals from the WorkRecords presented Invoice slightly different from WorkRecords Views totals?
FAQ - Why are invoices by department no longer necessary? It's what we have always done.
FAQ - How do I email or forward an Invoice to someone after it has been presented in WorkRecords?
FAQ - Why does WorkRecords say "present invoice" instead of "invoice"?
See all 10 articles
Credit/Charge Adjustments - Create Adjustments & Present Adjustment Invoices
5
*Steps for Creating a Credit / Charge Adjustment
*Approving Credit / Charge Adjustments
*Invoicing for a Credit / Charge Adjustment
*FAQ - How do I track a Credit / Charge Adjustment?
FAQ - How do I select the proper TimeCard for Credit / Charge Adjustments
QuickGuides
23
QuickGuide - How to Provide Account Information for a new GoLive with WorkRecords
GoLive Checklist
Add Workers and Upload Security Photos
Registering Magnetic Swipe Cards - at the Kiosk
Registering Magnetic Swipe Cards - with a Reader
See all 23 articles
Training Videos
51
Supplier - Provide Account Information
Supplier - Add Workers or Find Existing Workers
Video - Selecting Editing Defaults
*How to Save a Custom Search (fka Saved View)
Supplier - Upload Security Photos
See all 51 articles
Schedule a WorkRecords Training
2
Schedule a Training Session
Schedule Advanced Buyer User Training
WorkRecords e-Support
5
Using e-Support Resources for Labor Buyers
Using WorkRecords 24/7 Support Resources for Labor Buyers
Creating and Accessing Previous Tickets in WorkRecords
FAQ - How do I access the e-Support website?
Getting Started in WorkRecords