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General WorkRecords Training
Workers - Add Workers & Security Photos
Add Workers and Upload Security Photos
FAQ - How do I find Workers in my WorkRecords account?
FAQ - How do I change a worker's first or last name in WorkRecords?
FAQ - What do I do if a Worker's SSN is entered into WorkRecords incorrectly?
FAQ - Why does WorkRecords require a Worker's Social Security Number? How is the SSN protected?
See all 12 articles
Workers - Registration of Magnetic Swipe Cards
*Register Magnetic Swipe Cards
FAQ - How do I order Free Magnetic Swipe Cards?
FAQ - Can you recommend a Magnetic Card Reader to purchase for my office?
Workers - Train Workers to Check in/out
Checking In/Out with WorkRecords
Kiosk Exception Report (For Use Only When Workers Cannot Use the WorkRecords Kiosk to Check-In/Out)
General Kiosk Questions and Solutions
FAQ - A worker using a badge/magnetic swipe card cannot check-in at a Kiosk, what do I do?
FAQ - A worker using their Social Security Number cannot check-in at a Kiosk, what do I do?
See all 16 articles
Templates - Create & Delete Order Templates
*Create Order Templates
Deleting Order Templates
FAQ - What are the benefits of using a Template to create an Order Confirmation?
Orders - Create, Change & Close Orders
*Create Order Confirmations
*Complete/Close Order Confirmations
How can we go about changing our Week-ending date in WorkRecords?
Making Changes/Updates to Order Confirmations
FAQ - How do I find out if my worker already has an Order Confirmation?
See all 28 articles
Reports - Using WorkRecords Views to Generate Reports & Alerts
Common Supplier Views and Alerts
Common Buyer Views and Alerts
FAQ - What does "Sort Order" mean?
FAQ - What does "Group Order" mean?
See all 13 articles
WorkSegments - Adding, Deleting, or Editing WorkSegments
FAQ - Who can Edit in WorkRecords?
*Adding or Editing an AddOn Amount
*Editing in WorkSegments for an Overnight Worker
ACA - Hourly AddOn
TimeCards - Managing WorkSegments and TimeCards
Using Views - Review for Unusually Large Hours
FAQ - A TimeCard was approved, but the bill rate or hours were incorrect, what do I do?
FAQ - Why isn't overtime calculated throughout the week?
FAQ - How do I add in an employee's hours for the week if they physically didn't punch in on the Kiosk?
FAQ - How is overtime distributed when a worker works in more than one department during the same work week?
See all 15 articles
Invoices - Presenting Invoices in WorkRecords
*Presenting Invoices in WorkRecords
FAQ - Why are invoice totals from the WorkRecords presented Invoice slightly different from WorkRecords Views totals?
FAQ - Why are invoices by department no longer necessary? It's what we have always done.
FAQ - How do I email or forward an Invoice to someone after it has been presented in WorkRecords?
FAQ - Why does WorkRecords say "present invoice" instead of "invoice"?
See all 10 articles
Credit/Charge Adjustments - Create Adjustments & Present Adjustment Invoices
*Steps for Creating a Credit / Charge Adjustment
*Approving Credit / Charge Adjustments
*Invoicing for a Credit / Charge Adjustment
*FAQ - How do I track a Credit / Charge Adjustment?
FAQ - How do I select the proper TimeCard for Credit / Charge Adjustments
QuickGuide - How to Provide Account Information for a new GoLive with WorkRecords
Add Workers and Upload Security Photos
Registering Magnetic Swipe Cards - at the Kiosk
Registering Magnetic Swipe Cards - with a Reader
See all 24 articles
Supplier - Provide Account Information
Supplier - Add Workers or Find Existing Workers
Video - Selecting Editing Defaults
*How to Save a Custom Search (fka Saved View)
Supplier - Upload Security Photos
See all 53 articles
Schedule a WorkRecords Training
Schedule a Training Session
Using e-Support Resources for Labor Buyers
Using WorkRecords 24/7 Support Resources for Labor Buyers
Creating and Accessing Previous Tickets in WorkRecords
FAQ - How do I access the e-Support website?
Getting Started in WorkRecords