WorkRecords e-Support

Because WorkRecords is not directly tied to a Labor Supplier's back office system that generates the invoice, from time to time the total of Approved Timecards in WorkRecords for a particular pay period and the total from the Supplier's back office may not match.  To resolve these differences check the following:

• Run the Export Timecards w/AddOn Details View (populate the selectors with the Labor Buyer's name and the Invoice Number) and check for: 
  • Bill Rate differences
  • Regular hours differences
  • Overtime hours differences 
  • Overtime billing (sometimes OT is caught in one system or the other but not in both, especially if more than one TimeCard was approved for the same week-ending)
  • AddOns (non-hourly billing items like Meal Deductions, Rooms Cleaned, etc)
• Confirm that the same workers and week-ending dates were used for both invoices.