Fixing missed time after a TimeCard has already been invoiced is essential for accurate billing and worker records. This video shows you step by step how to create and close a Make-Up Order to correct both billing and stored hours.
Watch this video to master the Make-Up Order process and keep your time and billing records accurate. Helpful notes are provided below the video to assist you as you complete these tasks in WorkRecords.
When to Use
Use a Make-Up Order if you need to fix billing and add missed time for an already invoiced week; use a Credit Charge Adjustment if only billing needs correction.
Creating & Closing the Make-Up Order
The Labor Supplier will create a new Order as usual, setting the start date to the first day of missed time and the projected end date to the same day or week-ending (just a placeholder). Add “make-up order” in Order Notes for easy searching.
After creating the Order, the Labor Supplier will immediately close the Make-Up Order: go to Search Orders and Templates, find the Make-Up Order by searching the worker or “Make” in notes, click Info, choose Complete Order, and enter the last day of missed time as the completion date.
Entering & Approving Time
Enter the missing time on the Make-Up Order using Review Weekly Activity by Worker (Labor Suppliers) or Find a Worker (Labor Buyers), click Info, edit the time, save, then the Labor Buyer can approve the TimeCard so it can be invoiced by the Labor Supplier.