When a property name appears in your invoicing queue, it means there is at least one TimeCard that has been approved and is available to be presented on an invoice.
If you click on the customer name and no TimeCards appear, it’s likely due to the default date range filter, which only includes the most recent month through today’s date.
To troubleshoot, try this:
- Expand the start date back by at least a full year
- Extend the end date a month into the future
- Then, click the customer name again
If nothing populates, continue adjusting the start date back further (in one-year increments) until the TimeCards show.
If you find an early-approved TimeCard for a week-ending date that is still in the future, take a moment to review the worker’s time. Early approvals can result in orphaned hours if more time is added later. If the worker is still actively working, we recommend unapproving the TimeCard and waiting to invoice until the full week has passed and all time has been entered and approved.
To get the customer name to drop off your invoicing list, you will need to present the approved TimeCards on an invoice through WorkRecords. Once all TimeCards for the customer have been presented on an invoice, that customer name will no longer appear—until additional TimeCards are approved and available to invoice.