The following areas should be covered with each worker:

  • Steps to check-in/out
  • What to do and who to contact if they are unable to check-in/out


Communication Tips

  • Include video links in any email communications with the workers before their start date.  Workers can view videos on smartphones, tablets, and computers.
  • Please view the video with the worker during their orientation
  • Loop the video to play in the lunchroom or break room with other announcements when the technology is available

Note: Anything listed below highlighted in blue and underlined can be clicked on to take you to a QuickGuide, Training Video, or additional resources with step-by-step instructions.


WorkConnect (formerly WorkRecords Mobile) Training Materials


Accessing WorkConnect:

QuickGuide: Accessing Your WorkConnect Account  (English & Spanish)

Video - Accessing Your WorkConnect Account 


Checking In and Out Using WorkConnect:

Video - Using WorkConnect to Check In (English & Spanish)

Video - Using WorkConnect to Check Out (English & Spanish)


Kiosk Training Materials

(because all properties will be transitioning to WorkConnect (formerly WorkRecords Mobile), we recommend training workers to use the QR code already available on the legacy Kiosks to check in & out)


     (2.5 minutes)

Video - Train Workers to Use the Kiosk (Spanish)

*Note:  Not all kiosks have the countdown screen displayed as a final step instead, the picture is taken during the check-in/out process to decrease the overall time it takes for a worker to complete the process. 


QuickGuide - Train Workers to Use the Kiosk (English and Spanish versions are posted)


Actual versus Effective Check-In and Check-Out Times 

Some worksites have auto breaks to automatically deduct meal breaks or convenience rules that allow workers to check in before starting a shift.  For example, a worker may be allowed to check-in for a shift at 7:53 AM even though work will not begin until 8:00 AM.  When the worker checks-in, the time is captured with an Actual Time of 7:53 AM and a Billable/Effective Time of 8:00 AM.  Invoicing is generated based on the Billable/Effective Time.  


Rules vary from workplace to work site (and often even from department to department within a workplace).  Therefore, it is essential to educate workers AND post a reminder for locations that are using automated rules so that workers know who to contact if their time needs to be edited to override a rule.


Other Helpful Links

FAQ - A worker using their Social Security Number cannot check-in at a Kiosk.  What do I do?