The following areas should be covered with each worker:

  • Steps to check-in/out
  • What to do and who to contact if they are unable to check-in/out


Communication Tips

  • Include video links in any email communications with the workers before their start date.  Workers can view videos on smartphones, tablets, and computers.
  • Please view the video with the worker during their orientation
  • Loop the video to play in the lunchroom or break room with other announcements when the technology is available

Note: Anything listed below highlighted in blue and underlined can be clicked on to take you to a QuickGuide, Training Video, or additional resources with step-by-step instructions.


WorkConnect Orientation Materials


Accessing WorkConnect:

QuickGuide: Accessing Your WorkConnect Account  (English & Spanish)

Video - Accessing Your WorkConnect Account 


Checking In and Out Using WorkConnect:

Video - Using WorkConnect to Check In (English & Spanish)

Video - Using WorkConnect to Check Out (English & Spanish)


Actual versus Effective Check-In and Check-Out Times 

Some worksites have auto breaks to automatically deduct meal breaks or convenience rules that allow workers to check in before starting a shift.  For example, a worker may be allowed to check-in for a shift at 7:53 AM even though work will not begin until 8:00 AM.  When the worker checks-in, the time is captured with an Actual Time of 7:53 AM and a Billable/Effective Time of 8:00 AM.  Invoicing is generated based on the Billable/Effective Time.  


Rules vary from workplace to work site (and often even from department to department within a workplace).  Therefore, it is essential to educate workers AND post a reminder for locations that are using automated rules so that workers know who to contact if their time needs to be edited to override a rule.