WorkRecords e-Support

Once a TimeCard has been presented on an Invoice, it can no longer be edited or changed. However, there are steps you can take depending on whether the TimeCard has actually been invoiced and what kind of correction is needed.

Step 1: Check to confirm the TimeCard Has Been Invoiced

You can confirm this by accessing TimeCard History:

1. Navigate to any view with an INFO link and ,TimeCard History, or through TimeCard Editor select Order Info > View TimeCards for this Order.

2. Locate the weekending date and click INFO again.

3. If the Invoice Number field is blank that means the TimeCard has not yet been invoiced.
   → In this case, you may use the Unapprove TimeCard link to make changes.
   ➡️ Learn how to Unapprove TimeCards (for suppliers)

If the Invoice Number is populated, changes can no longer be made directly to the TimeCard.

Step 2: Determine the Type of Correction Needed

Use a Credit/Charge Adjustment if:

• You need to fix billing issues only (e.g., incorrect rates, overbilling, or missed billing).

• No hours need to be added or adjusted.

Note: A Credit/Charge Adjustment does not change the TimeCard’s hours or tagging.

➡️ Learn how to create Credit/Charge Adjustments

Use a Make-up Order if:

• You need to correct missed hours that were not originally captured.

• You want the actual worked hours to be reflected in reports and downstream systems.

Labor Buyers prefer Make-up Orders when hours are missing, so that reporting and integrations stay accurate.

➡️ Learn how to create a Make-up Order Confirmation

Summary

If you’re still unsure which path to take, reach out to support@workrecords.com